Gifts For You Now Personalized Graduation Mug

I have yet to receive my product. It shipped May 19 and today is June 7th and still no mug. I wrote asking where it might be, and the only answer I got was to check the tracking number. Well, duh, of course I've done that. It's gone all over the country and I still don't have and it hasn't been updated since 5 days ago. Disappointed. Would love a refund but noone will answer my emails. Bummed because it was a graduation gift, for a graduation that happened over 2 weeks ago. Sad.